Quality Management Strategy - PRINCE2 Management Product - A Quality Framework
At the heart of Quality is a constant endeavor to look for ways to improve the effectiveness of the management of the project. The BMP portfolio defines it as the totality of features and inherent or assigned characteristics of a product, person, process, service and/or system that bear on its ability to show that it meets expectations or satisfies stated needs, requirements or specification.
In PRINCE2, a product can also be a person, process, service and/or system, so the focus of quality is on a product’s ability to meet its requirements. The ’product focus’ principle is central to PRINCE2’s approach to quality. It provides an explicit common understanding of what the project will create (the scope) and the criteria against which the project’s products will be assessed (the quality). Without this understanding, the project would be exposed to major risks (such as acceptance disputes, rework, uncontrolled change, user dissatisfaction) that could weaken or invalidate the Business Case. Only after establishing the quality criteria for the products and the quality management activities that have to be included in the project’s plans can the full project costs and timescales be estimated. Underestimating or omitting quality management activities is likely to lead to slippages, overspends and/or poor quality results. The Quality theme addresses the quality methods and responsibilities not only for the specification, development and approval of the project’s products, but also for the management of the project. The Quality theme also covers the implementation of continuous improvement during the project – for example, looking for ways to introduce more efficiency or effectiveness into the management of the project and the project’s products. Capturing and acting on lessons contributes to the PRINCE2 quality approach, as it is a means of achieving continuous improvement.
Quality Planning
To control anything, including
quality, there must be a plan. Quality planning is about defining the products
required of the project, with their respective quality criteria, quality
methods (including effort required for quality control and product acceptance)
and the quality responsibilities of those involved.
Quality Control
Quality control focuses on the
operational techniques and activities used by those involved in the project to:
- Fulfill the requirements for quality (for example, by quality inspections or testing)
- Identify ways of eliminating causes of unsatisfactory performance (for example, by introducing process improvements as a result of lessons learned).
Quality Assurance
It is good practice to arrange for
quality assurance independent of the project management team. Quality assurance
provides a check that the project’s direction and management are adequate for
the nature of the project and that it complies with relevant corporate or
programme management standards and policies. Quality assurance activities are
outside the scope of PRINCE2 as it is the responsibility of the corporate or
programme organization. Quality assurance is about independently checking that
the organization and processes are in place for quality planning and control
(i.e. not actually performing the quality planning or control, which will be
undertaken by the project management team). It provides the project’s
stakeholders with confidence that the quality requirements can be fulfilled. The
term ’quality assurance’ is used in two senses:
- As the function within an organization (or site or programme) that establishes and maintains the quality management system
- As the activity of reviewing a project’s organization, processes and/or products to assess independently whether quality requirements will be met.
Note that, in both senses of the
term, quality assurance involves contributions that are independent of the
project management team, whereas quality planning and quality control are undertaken
by the project. Nevertheless, it is a project management responsibility to
ensure that adequate quality assurance is arranged. Quality assurance should
not be confused with Project Assurance. Project Assurance refers specifically
to the Project Board’s accountability.
The Quality
Management Strategy
The Quality Management
Strategy is prepared during the Initiating a Project process and approved
subsequently by the Project Board. It augments the project approach and can be
regarded as the project management team’s proposals in response to the
customer’s quality expectations and acceptance criteria. The Quality Management
Strategy describes how the quality management systems of the participating
organizations will be applied to the project and confirms any quality
standards, procedures, techniques and tools that will be used. Where models and
standards are to be tailored, the tailoring should also be outlined in the
Quality Management Strategy for
approval.
The Quality Management Strategy also provides a means by which the
levels of formality to be applied in the quality plans and controls can be
scaled and agreed according to the particular needs of the project. It should
outline the arrangements for quality assurance, including independent audits
where these are required by the policies of the participating organizations.
Key responsibilities for quality should be defined (both within and outside the
project management team), including a summary of the approach to Project Assurance.
Where there is already an established quality management system for projects,
for example in a programme, only the measures specific to this project may need
to be documented.The Quality Management Strategy is maintained, subject to change
control, throughout the life of the project.
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Author - Vijayakumar Reddy, CTO & Lead Trainer, A2A IMTCS Pvt. LTD.
© Copyright 2015 A2A - IMTCS. All rights reserved. www.iimtcs.in
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